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M. Douglas Jones Jr, MD

Arch Pediatr Adolesc Med. 2009;163(9):865-866.

	Since this article does not have an abstract, we have provided the first 150 words of the full text and any section headings.

At a recent meeting to discuss the Accreditation Council for Graduate Medical Education (ACGME) clinical competency of Interpersonal and Communication Skills, David Leach, then CEO of the ACGME, commented that residents and students routinely underestimate the power of their words and emotions on families. He added that we should never take ourselves and our words for granted; our patients don’t. Early on, we learn the intellectual truth of those statements. How do we come to know it viscerally?

The way most sure is to be on the other end of medical words and emotions, as a patient or on behalf of a relative or friend. We also learn from parents. The circumstances need not be life or death. Anything that encroaches on the perfect baby imagined long before birth is "bad news."¹ A disorder as commonplace as ABO alloimmunization can provoke tears in a mother . . . [Full Text of this Article]

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